Incluye bibliografía.

1. Data envelopment analysis: history, models and interpretations / William W. Cooper, Lawrence M. Seiford and Joe Zhu -- 2. Returns to scale in DEA / Rajiv D. Banker, William W. Cooper, Lawrence M. Seiford and Joe Zhu -- 3. Sensitivity analysis in DEA / William W. Cooper, Shanling Li, Lawrence M. Seiford and Joe Zhu -- 4. Incorporating value judgments in DEA / Emmanuel Thanassoulis, María Conceiȯ̂ Portela, and Rachel Allen -- 5. Distance functions with applications to DEA / Rolf Fr̃e, Shawna Grosskopf and Gerald Whittaker -- 6. Qualitative data in DEA / Wade D. Cook -- 7. Congestion: its identification and management with DEA / William W. Cooper, Honghui Deng, Lawrence M. Seiford and Joe Zhu -- 8. Malmquist productivity index: efficiency change over time / Kaoru Tone -- 9. Chance constrained DEA / William W. Cooper, Zhimin Huang and Susan X. Li -- 10. Performance of the bootstrap for DEA estimators and iterating the principle / Leopold Simar and Paul W. Wilson -- 11. Statistical test based on DEA efficiency scores / Rajiv D. Bunker and Ram Natarajan -- 12. Performance evaluation in education: modeling educational production / John Ruggiero -- 13. Assessing bank and bank branch performance: modeling considerations and approach / Joseph C. Paradi, Sandra Vela and Zijiang Yang -- 14. Engineering applications of data envelopment analysis: issues and opportunities -- 15. Benchmarking in sports: Bonds or Ruth: determinig the most dominant baseball batter using DEA / Timothy R. Anderson -- 16. Assessing the selling function in retailing: insights from kanking, sales forces, restaurants .