BIBLIOTECA MANUEL BELGRANO - Facultad de Ciencias Económicas - UNC

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Total quality management and operational excellence : text with cases / John S. Oakland. [recurso electrónico]

Por: Tipo de material: TextoTextoDetalles de publicación: New York, N.Y. : Routledge, c2014Edición: 4th edDescripción: 1 recurso en línea (555 p.)ISBN:
  • 9780415635509
Tema(s): Clasificación CDD:
  • 658.4013
Recursos en línea:
Contenidos:
Part I: The Foundations of TQM; Chapter 1 Understanding quality; Quality, competitiveness and customers; Understanding and building the quality chains; Managing quality; Quality starts with understanding the needs; Quality in all functions; Bibliography; Chapter highlights; Chapter 2 Models and frameworks for Total Quality Management; Early TQM frameworks; Quality award models; The four Ps and three Cs of TQM - a model for TQM & OpEx; Bibliography; Chapter highlights Chapter 3 Leadership and commitmentThe Total Quality Management approach; Commitment and policy; Creating or changing the culture; Effective leadership; Excellence in leadership; Bibliography; Chapter highlights; Part I Discussion questions; Part II: Planning; Chapter 4 Policy, strategy and goal deployment; Integrating TQM into the policy and strategy; The development of policies and strategies; Bibliography; Chapter highlights; Chapter 5 Partnerships and resources; Partnering and collaboration; Global outsourcing; Supply chain effectiveness in the global economies The role of procurement/purchasing in partnershipsJust-in-Time (JIT) management; Resources; Collaborative business relationships (BS 11000); Bibliography; Chapter highlights; Chapter 6 Design for quality; Design, innovation and improvement; The design process; Quality function deployment (QFD) - the house of quality; Specifications and standards; Design quality in the service sector; Failure mode, effect and criticality analysis (FMECA); The links between good design and managing the business; Bibliography; Chapter highlights; Part II Discussion questions; Part III: Performance Chapter 7 Performance measurement frameworksPerformance measurement and the improvement cycle; Costs of quality; The process model for quality costing; A performance measurement framework (PMF); The implementation of performance measurement systems; Bibliography; Chapter highlights; Chapter 8 Self-assessment, audits and reviews; Frameworks for self-assessment; Methodologies for self-assessment; Capability Maturity Model Integration (CMMI) assessments; Securing prevention by audit and review of the management systems; Internal and external management system audits and reviews; Bibliography Chapter highlightsChapter 9 Benchmarking and change management; The why and what of benchmarking; The purpose and practice of benchmarking; The role of benchmarking in change; Communicating, managing stakeholders and lowering barriers; Choosing benchmarking-driven change activities wisely; A framework for organizational change; Bibliography; Chapter highlights; Part III Discussion questions; Part IV: Processes; Chapter 10 Process management; The process management vision; The process classification framework and process modelling; Process flowcharting Leadership, people and implementation aspects of process management.
Existencias
Tipo de ítem Biblioteca actual Signatura Estado Fecha de vencimiento Código de barras
Libro electrónico Libro electrónico Biblioteca Manuel Belgrano Recurso en línea (Navegar estantería(Abre debajo)) Disponible

Incluye bibliograía.

Part I: The Foundations of TQM; Chapter 1 Understanding quality; Quality, competitiveness and customers; Understanding and building the quality chains; Managing quality; Quality starts with understanding the needs; Quality in all functions; Bibliography; Chapter highlights; Chapter 2 Models and frameworks for Total Quality Management; Early TQM frameworks; Quality award models; The four Ps and three Cs of TQM - a model for TQM & OpEx; Bibliography; Chapter highlights
Chapter 3 Leadership and commitmentThe Total Quality Management approach; Commitment and policy; Creating or changing the culture; Effective leadership; Excellence in leadership; Bibliography; Chapter highlights; Part I Discussion questions; Part II: Planning; Chapter 4 Policy, strategy and goal deployment; Integrating TQM into the policy and strategy; The development of policies and strategies; Bibliography; Chapter highlights; Chapter 5 Partnerships and resources; Partnering and collaboration; Global outsourcing; Supply chain effectiveness in the global economies
The role of procurement/purchasing in partnershipsJust-in-Time (JIT) management; Resources; Collaborative business relationships (BS 11000); Bibliography; Chapter highlights; Chapter 6 Design for quality; Design, innovation and improvement; The design process; Quality function deployment (QFD) - the house of quality; Specifications and standards; Design quality in the service sector; Failure mode, effect and criticality analysis (FMECA); The links between good design and managing the business; Bibliography; Chapter highlights; Part II Discussion questions; Part III: Performance
Chapter 7 Performance measurement frameworksPerformance measurement and the improvement cycle; Costs of quality; The process model for quality costing; A performance measurement framework (PMF); The implementation of performance measurement systems; Bibliography; Chapter highlights; Chapter 8 Self-assessment, audits and reviews; Frameworks for self-assessment; Methodologies for self-assessment; Capability Maturity Model Integration (CMMI) assessments; Securing prevention by audit and review of the management systems; Internal and external management system audits and reviews; Bibliography
Chapter highlightsChapter 9 Benchmarking and change management; The why and what of benchmarking; The purpose and practice of benchmarking; The role of benchmarking in change; Communicating, managing stakeholders and lowering barriers; Choosing benchmarking-driven change activities wisely; A framework for organizational change; Bibliography; Chapter highlights; Part III Discussion questions; Part IV: Processes; Chapter 10 Process management; The process management vision; The process classification framework and process modelling; Process flowcharting Leadership, people and implementation aspects of process management.

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