BIBLIOTECA MANUEL BELGRANO - Facultad de Ciencias Económicas - UNC

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Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani. [recurso electrónico]

Por: Colaborador(es): Tipo de material: TextoTextoIdioma: Inglés Series Springer Texts in Business and EconomicsDetalles de publicación: Cham : SpringerOpen, 2022Descripción: 1 recurso en línea (xix, 202 p.) : texto/pdfISBN:
  • 9783030805111
Tema(s): Recursos en línea: Resumen: This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Existencias
Tipo de ítem Biblioteca actual Signatura Estado Fecha de vencimiento Código de barras
Libro electrónico Libro electrónico Biblioteca Manuel Belgrano Recurso en línea (Navegar estantería(Abre debajo)) Disponible

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Bibliografía de la asigantura: Teoría Estadística I de la Maestría en Estadística Aplicada.

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