| 000 | 00640nam a2200229 a 4500 | ||
|---|---|---|---|
| 020 | _a0-915910-43-8 | ||
| 082 | _a658.812 A 45924 | ||
| 090 |
_c12827 _d12827 |
||
| 100 | _aAnton, Jon | ||
| 245 | _aListening to the voice of the customer : 16 steps to a successful customer satisfaction | ||
| 260 | _bCustomer Service Group | ||
| 260 | _aNew York | ||
| 260 | _c1997 | ||
| 300 | _axi; 152 p. | ||
| 504 | _aIncluye bibliografía | ||
| 650 | _aSATISFACCION DEL CLIENTE | ||
| 650 | _aCALIDAD DEL SERVICIO | ||
| 650 | _aCOMPORTAMIENTO DEL CONSUMIDOR | ||
| 700 | _aAnton, Jon | ||
| 920 | _a45924 | ||
| 942 |
_cLIBR _j658.812 A 45924 |
||
| 999 |
_c12807 _d12807 |
||