000			03440nam a2200313 a 4500
999			_c19913 _d19913
003			arcduce
005			20200326011346.0
007			ta
008			160628s2005 wiu||||| |||| 00| 0 eng d
020			_a0873896394
040			_aarcduce _carcduce
082	0		_a658.4036
100	1		_aTague, Nancy R. _97716
245	1	4	_aThe quality toolbox / _cNancy R. Tague.
250			_a2nd ed.
260			_aMilwaukee, Wis. : _bASQ Quality Press, _c2005
300			_axxvi, 557 p. : _bil.
504			_aIncluye bibliografía.
505	0		_a1. How to use this book -- 2. Mega-tools: quality management systems -- 3. The quality improvement process -- 4. Quality improvement stories -- 5. The tools: ACRON test, arrow diagram, benchmarking, box plot, brainstorming, brainwriting, checklist, contingency diagram, control chart, correlatin analysis, criteria filtering, decision matrix, failure modes and effects analysis, fishbone diagram, 5W2H, flowchart, force field analysis, Gantt chart, histogram and other frequency distribution, house of quality, matrix diagram, mind map, multivoting, Pareto chart, plan-result chart, PMI, prioritization matrix, project charter, radar chart, relations diagram, run chart, scatter diagram, SIPOC diagram -- Appendix: A1. table of area under the normal curve -- A.2. control chart constatns -- resources
520	3		_a The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.
650		4	_aCALIDAD TOTAL _9373
650		4	_aTOMA DE DECISIONES _9159
650		4	_aTRABAJO EN EQUIPO _9276
650		4	_aREPRESENTACION GRAFICA _98649
653		4	_aGESTION DE LA CALIDAD TOTAL
653		4	_aDIAGRAMAS DE FLUJO
942			_cLIBR _j658.4036 T 49675 _2ddc
945			_c2016-06-28 corregido